How to Check In for a Starlux Airlines Flight?

STARLUX Airlines offers multiple check-in methods to give passengers flexibility before their flights. Options include online, mobile app, self-service kiosks, airport counters, and in some cities, downtown check-in. Each method has its own timelines, requirements, and restrictions. Below is a detailed guide based on the official policies of this Taiwanese air operator.

How to Check in STARLUX Airlines?

To save time and have a comfortable travel experience, choosing the right check-in method is necessary. With STARLUX Airlines, one can select from several convenient options, each designed to meet different travelers’ needs and preferences.

1. Online Check-in

The fastest way to confirm a seat and a boarding pass before reaching the airport is online check-in. With just a few clicks, STARLUX passengers can complete the process from any place.

• Before the scheduled departure, online check-in:
  • Opens 48 hours
  • Closes 2 hours
• For flights to or from the U.S. (including Guam), prior to departure, this facility:
  • Activates 24 hours 
  • Closes 1 hour
• Flyers have to access the STARLUX Online Check-in page.
• Enter the booking reference/e-ticket number and passenger details (surname, given name).
• Passengers can download or print the boarding passes electronically.

Note: Online check-in is unavailable after the cut-off time.

2. Mobile Check-in

For travelers who prefer managing travel on the move, STARLUX’s mobile app is there. It works just like the online method, but stores the boarding passes directly on the smartphone. 

• Using the STARLUX’s mobile app, one can check in.
• It opens 48 hours (24 hours for U.S. routes) before departure.
• The closing time is 2 hours (1 hour for U.S. routes) prior to departure.
• There are some limitations as well.
• Mobile boarding passes are only accepted at airports that support them.
• Hence, travelers should confirm in time.

3. Self-Service Kiosk Check-in

At selected airports, STARLUX Airlines provides easy-to-use self-service kiosks for flyers. It is ideal for those who want to skip long queues and do not require any special services.

• Self-service check-in kiosks are placed at a few airports.
• The operating hours are:
  • Opening time: 6 hours before departure
  • Closing time: 1 hour prior to departure
• The working process is:
  • Scan passport or enter 6-character booking reference code at the kiosk.
  • Receive the boarding pass.
• This method can not be used by:
  • Unaccompanied minors
  • Passengers needing wheelchairs or medical assistance
  • Travelers requiring special handling services
  • Some airports restrict kiosks’ boarding pass issuance due to local regulations

4. Airport Counter Check-in

Flyers who need full-service assistance should use airport counters as the check-in option. Staff at these counters not only issue boarding passes but also handle baggage drop. Additionally, they verify the documents and provide support for flyers who need special assistance.

• Opening time:
  • 3.5 to 2 hours before departure (depending upon the airport and route)
• Closing time:
  • Strictly 1 hour before departure
• All passengers must bring these documents:
  • Valid passports
  • Visas (if required)
  • Travel permits
• The following services are provided:
  • Check-in
  • Baggage drop-off
  • Document verification
  • Boarding pass issuance

Note: If one fails to complete the counter check-in or baggage drop before closing may result in denied boarding.

4. Downtown Check-in

Provided by STARLUX Airlines, downtown check-in is a service outside the airport. As of now, it is available at Taoyuan Metro A1 Taipei Main Station. It is applicable only for flyers having flights with this carrier departing from Taoyuan Airport. 

• Instead of waiting until arrival at the airport, they can complete key check-in steps in advance.
• What it offers:
  • Early check-in 
  • Issuance of the boarding pass
  • Document verification
  • Baggage drop off (at some locations)
• Following it, the baggage is transferred securely to the airport
• After arriving at the terminal, flyers can directly head to security and boarding.

Note: Passengers must confirm availability and opening hours in advance, as facilities differ by region and route.

STARLUX Airlines offers several check-in methods tailored to passengers’ needs. Regardless of the chosen method, they must meet strict deadlines and carry valid travel documents. Nonetheless, arriving early and understanding cut-off rules helps ensure a comfortable departure with this airline.

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