To ensure that passengers with reduced mobility have a comfortable travel, Emirates assists them with wheelchairs. The wheelchair assistance by Emirates covers airport navigation, boarding, in-flight support, and arrival procedures.
Flyers can request it while booking at least 48 hours before departure. This aid includes various mobility options. This facility is provided by the company without any extra cost. However, flyers must specify the details about the mobility aid they are going to use.
Wheelchair Assistance in the Emirates
Emirates gives wheelchair assistance to passengers having problems with mobility. This aid is offered from check-in, through security, to boarding, and after landing, until they exit.
For the same, different kinds of wheelchairs are offered, including:
- Manual wheelchairs
- Powered wheelchairs
- Aisle chairs (use inside the plane)
- Battery-powered mobility aid
Emirates Policies and Requirements About Wheelchairs
Travelers can get Emirates wheelchair support upon request. For guaranteed service, they may apply for it in prior. Additionally, they may be asked about a few additional information before booking, including:
- Flyer details, including name, age, and contact information
- Flight details, with number, date of traveling, departing, and arriving cities
- Type, size, and weight of the wheelchair or mobility device
- Battery details for the electric devices (type, spill-proof status)
- Whether a traveler is carrying his/her own device or needs an airline-provided unit
How to Book Wheelchair Assistance in the Emirates?
Passengers are encouraged to request wheelchair assistance as early as possible. It allows Emirates enough time to arrange the required support and handle mobility equipment safely. There are several ways to book this service.
During Ticket Booking:
- On the Emirates website, open the section for passenger details.
- Select the option “Special Assistance”.
- Confirm that the request is added to the booking.
- It can also be done through any travel agent.
After Booking the Flight:
- Visit the “Manage My Booking” section on the Emirates official website
- Add a wheelchair assistance request directly to the itinerary
- One can also call Emirates customer service for the same
- Alternatively, one can visit an Emirates ticket office to update the booking
Complete the Special Assistance and Wellness Form (if required):
- Completing this form is mandatory if traveling with:
- Battery-powered mobility devices (electric wheelchairs/scooters)
- Service animals
- Specific medical conditions
- Also, provide details such as:
- Wheelchair dimensions
- Weight
- Battery type
- Handling instructions
- Reconfirm the booking a day before travel.
- For the same, go to the “Manage My Booking” section on the official website
- Also, flyers can contact customer support to ensure arrangements are in place
Note: Submit the request at least 48 hours before departure. It allows the airline to coordinate airport support and prepare safe handling of your mobility aid.
What is Included in Emirates Wheelchair Assistance?
At various airports, including JFK and LAX, Emirates’ wheelchair assistance starts from the terminal entrance until boarding. The following facilities can be expected by the passengers:
At the Airport:
- Help at check-in counters and self-service areas
- Priority support for security and immigration
- Escort to the boarding gates and onto the aircraft
- Handling of mobility devices, manual or powered wheelchairs
- These are carried free of charge
Onboard and In-Flight Assistance:
- Onboard aisle wheelchairs for cabin mobility
- Accessible seating with movable armrests (not in exit rows)
- Crew assistance for moving to and from restrooms (but not inside)
- Storage for collapsible or small wheelchairs in the cabin (when possible)
Arrival and Connecting Flights:
- Escort from the aircraft door to the baggage claim
- Assistance through immigration and customs
- Guidance on the ground transportation or connecting gates
- Return of personal mobility devices at the arrival hall or aircraft door
- It depends on the airline’s policy
To conclude, to make travel accessible, wheelchair assistance in the Emirates is designed for passengers requiring mobility assistance. The service is free of cost. It covers every stage of the journey, from check-in to boarding and after arriving to leaving the airport. By requesting assistance in advance, providing accurate wheelchair details, and arriving early, one can ensure a positive experience while flying with Emirates.
FAQs
As per the guidelines by Emirates, it is best to request when booking or at least 48 hours before the flight.
One can get wheelchair assistance in the Emirates, usually near the check-in area, special assistance desks, or arrival/departure entrances.
Yes, flyers can bring their own wheelchair or mobility aids. Emirates lets them travel with these, depending on some conditions.
Yes, there are some restrictions on size, weight, and battery of wheelchairs. Always inform Emirates in advance about the type.
Indeed, passengers with wheelchair assistance can get priority boarding on request.
Of course, these are included under special assistance by Emirates, but require documentation and advance notice.
