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Aeroflot Airlines operates from Terminal 1 at John F Kennedy International Airport (JFK). Terminal 1 is designed to cater to international travelers, serving as the national carrier. Aeroflot Airlines has been suspended from flying to and from the U.S since 2022 due to the ongoing Russia-Ukraine tensions. Terminal 1 was the designated hub of Aeroflot Airlines when active.
This detailed guide provides an overview of the services and facilities available at Aeroflot’s operations at JFK Airport, offering passengers a clear roadmap for navigating the terminal efficiently.
Overview of Aeroflot Airlines Terminal at John F. Kennedy International Airport (JFK)
Below is a table summarising the essential details regarding Aeroflot Airlines’ operations at JFK Airport:
| Airport: | John F. Kennedy International Airport |
| Airport IATA Code: | JFK |
| Airline: | Aeroflot Airlines |
| IATA Code: | SU |
| ICAO Code: | AFL |
| Terminal: | Terminal 1 |
| Contact Number: | 1-888-340-6400 (U.S. Customer Support) +7-495-223-5555 (Global Support) |
| Address: | Terminal 1, Queens, NY 11430 |
| Website: | www.aeroflot.ru |
| Facebook: | facebook.com/aeroflot |
| X (Twitter): | twitter.com/aeroflot |
| Instagram: | instagram.com/aeroflot |
Which Terminal is Aeroflot Airlines at John F. Kennedy International Airport (JFK)?
Aeroflot Airlines uses Terminal 1 of JFK for its arrivals and departures when flight operations are active. Terminal 1 is a key international terminal at JFK, which accommodates aircraft like the Airbus A380. The Aeroflot Russian Airlines terminal features streamlined check-in, alongside major shopping and dining options.
Aeroflot flights are currently suspended due to international restrictions, but the terminal remains equipped with efficient check-in counters, security checkpoints, and prompt passenger service when flights resume.
Aeroflot Airlines Departures from JFK
Aeroflot’s departures from JFK at Terminal 1. Passengers are advised to arrive at the airport 3-4 hours before their flight to complete check-in, baggage drop, and security check.
- Check-in: The Aeroflot check-in counter is located on Level 3 of Terminal 1’s Departure Hall. Check-in opens 4 hours before departure and closes 60 minutes before takeoff.
- Baggage drop: The baggage drop counter is located next to the check-in counter, where passengers can drop luggage no later than 45 minutes before departure.
- Security screening: After check-in, passengers need to proceed to Level 4 to complete the security screening. Expect a security wait time at JFK of 20-45 minutes before departure.
- Boarding: The boarding for Aeroflot flight begins 45 minutes before departure and closes 20 minutes before takeoff. Gates 1–12 serve Aeroflot flights. Check your boarding pass to identify the accurate gate for your departing flight.
Aeroflot Airlines Arrivals at JFK
All Aeroflot flights arrive at JFK Terminal 1. Upon landing, passengers must follow the structured process to exit the airport.
- Immigration: Arriving passengers proceed to Level 1 of Terminal 1. The immigration wait times can range from 30 to 90 minutes, depending on flight volume.
- Baggage claim: Passengers head to the baggage claim area on Level 1 of JFK, next to the immigration counter. Passengers need to pick up their luggage at the assigned carousel.
Check out the other airlines that operate from JFK Airport to various destinations.
Services and Amenities at Aeroflot Airlines’ Terminal at JFK
Aeroflot Airlines operates from Terminal 1, which is designed to accommodate the needs of international travelers. Business Class travelers and SkyTeam Elite Plus members have access to the premium lounges with WiFi and relaxation areas.
While Aeroflot handles flight operations and customer service, baggage service and rebooking assistance for delays are also efficiently managed. Here are the other services:
| Restrooms and family restrooms | Baby care facilities |
| Charging stations and power outlets | Medical office and First Aid station |
| Currency exchange counters & ATMs | Water refill stations |
| ADA-compliant facilities | Global Entry kiosks |
| Baggage wrapping services | Flight status monitors |
| Airport information desks | Sit-down restaurants |
| Duty-Free Americas | Designer stores |
| Quiet seating zones | Massage chairs |
| SIM card and Travel data kiosks | Free Wi-Fi |
| Baby changing rooms | Nursing stations |
| Kid-friendly seating areas | Workstations with USB |
Lounge Access for Aeroflot Airlines Passengers at JFK
Aeroflot’s Business Class passengers and elite members of the Aeroflot Bonus frequent flyer program can access the partner lounge at JFK Terminal 1.
You can access the Air France Lounge near Gate 1 and the Turkish Airlines Lounge near Gate 3, which offers comfortable seating, a free buffet, WiFi, and workspaces.
Pet Travel & Special Assistance at JFK Airport
Aeroflot passengers traveling with pets can access the pet relief area located just outside the Arrivals Area, before the security checkpoint. Another pet care facility is located near Gate 10, outside the security area.
In addition, the Aeroflot Airlines Terminal at JFK offers special services to the following passengers, provided that the service must be requested 48 hours before departure.
- Wheelchair service for passengers with reduced mobility.
- Visual paging and TDD/TTY communication for visually or hearing-impaired passengers.
- Special assistance for unaccompanied minors, elderly passengers, and those who need medical devices like portable oxygen concentrators.
- Free transportation of a wheelchair as checked luggage.
- Transporting a patient on a stretcher.
- Dedicated assistance for visually-impaired passengers traveling with a guide dog.
Ground Transportation from Terminal 1 at JFK Airport
Aeroflot Airlines passengers, upon exiting the Arrival Hall on Level 1, can connect to free Air Tran JFK, which connects to all other terminals, parking lots, and major transit points, including the NYC subway and LIRR at Jamaica Station.
In addition, taxis and rideshare services like Uber and Lyft pick up passengers at designated areas outside the terminal.
For passengers seeking private transfers there are pre-booked limousine service is available. For passengers seeking a rental car, the dedicated facility can be accessible via the AirTran System.
Check out the transit options with prices and availability at the JFK Airport transportation guide.
Parking Options for Aeroflot Airlines Passengers at JFK
For Aeroflot Airlines passengers departing from JFK Terminal, they can use the Red Garage at Terminal 8. Parking at JFK Terminal 1 is closed due to the redevelopment of New Terminal One.
Passengers navigating to Terminal 1 must follow the JFK Expressway and follow the directions for Terminal 8. After parking the vehicle, passengers can take the AirTran JFK to Terminal 1.
Aeroflot Airlines Customer Service and Support at JFK Airport
Aeroflot Airlines has a dedicated customer service desk at Terminal 1’s Departures Hall (Level 3) and Arrivals Hall (Level 1). These support desks operate 24/7 and assist passengers with flight booking, cancellations, baggage issues, and special requests:
| Customer Support Counter: | Departures Level, Terminal 1 |
| Operating Hours: | 24/7 |
| U.S. Contact Number: | 1-888-340-6400 |
| Global Support: | 7-495-223-555 |
Map of Aeroflot Airlines Terminal at John F. Kennedy International Airport (JFK)
Aeroflot Airlines operates from Terminal 1 at JFK, which has four levels for passenger flow. Levels 1, 2, 3, and 4. Arrivals, immigration, baggage claim, and customs operate at Level 1. Level 2 includes security checkpoints and international arrival gates.
Level 3 features check-in counters, ticketing, and access to the AirTrain JFK, and Level 4 has a variety of shopping and dining options. An interactive JFK terminal map below helps passengers locate services, gates, and other terminal amenities.
Aeroflot Airlines at John F. Kennedy International Airport (JFK) offers a passenger-focused experience, supported by modern facilities and essential services. Terminal 1 streamlines check-in and baggage drop and offers diverse shopping and dining options to meet the needs of international passengers. By knowing about Aeroflot’s Terminal layout and services, you can ensure a comfortable trip at JFK.
FAQs
Aeroflot Airlines flights depart from Terminal 1 of John F. Kennedy International Airport. The terminal provides a variety of services & amenities to keep passengers engaged.
Aeroflot Airlines’ all flights land at Terminal 1 of John F. Kennedy International Airport. The terminal handles both arrivals and departures for Aeroflot Airlines.
No, Aeroflot Airlines does not have its lounge at JFK Terminal 1. However, Aeroflot passengers can access other partner airlines’ lounges, such as the Primeclass Lounge.