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Royal Jordanian Airlines operates from Terminal 8 at John F. Kennedy International Airport (JFK) in New York. Terminal 8 serves 5 weekly flights to Amman, Jordan. The airline has a codeshare agreement with American Airlines, which connects JFK to key destinations within the US.
For Royal Jordanian passengers flying to/from JFK Airport, this guide is essential to understand the airline’s operation at the terminal, including the boarding & arrival process, transportation, parking, and more.
Overview of Royal Jordanian at John F. Kennedy International Airport (JFK)
Below is the essential detail about the Royal Jordanian’s operation at JFK Airport:
| Airport: | John F. Kennedy International Airport (JFK) |
| Airline: | Royal Jordanian Airlines |
| IATA Code: | RJ |
| ICAO Code: | RJA |
| Terminal: | Terminal 8 |
| Contact Number: | 1-212-716-0430 (U.S. Customer Service) +962-6-5100000 (Global Support) |
| Working Hours: | 24/7 |
| Address: | Terminal 8, JFK International Airport, Queens, NY 11430 |
| Website: | www.rj.com |
| Facebook: | facebook.com/RoyalJordanian |
| X (Twitter): | twitter.com/RoyalJordanian |
| Instagram: | instagram.com/royal_jordanian |
Which Terminal is Royal Jordanian at John F. Kennedy International Airport (JFK)?
Royal Jordanian flights use JFK Terminal 8 for both departure and arrival. The terminal accommodates its international passengers with dedicated check-in and baggage handling.
In addition, Royal Jordanian and American Airlines are members of the Oneworld Alliance and have a codeshare agreement that offers connectivity to Royal Jordanian passengers to other states in the US.
Terminal 8 has 29 boarding gates alongside retail and food outlets, in addition to the security screening capacity of 1200 passengers per hour.
Royal Jordanian Departures from JFK
Royal Jordanian flight departs from Terminal 8 at JFK Airport. Passengers from JFK Airport departing for Amman and beyond must arrive at the airport 3 hours before departure.
- Check-in: The Royal Jordanian check-in counter is located at Level 3 at check-in zone 8. The check-in opens 4 hours prior until 60 minutes before departure.
- Baggage: The baggage needs to be dropped at the check-in counter. There are self-service baggage drop counters that are available for eligible passengers. The baggage counter closes 45 minutes before departure.
- Security: The security checkpoints are located on Level 3. Expect a security wait time at JFK Terminal 8 between 10-55 minutes, depending on the volume of passengers.
- Boarding: Boarding begins 45 minutes before, with gates for Jordanian passengers closing 25 minutes before departure.
Royal Jordanian Arrivals at JFK
Royal Jordanian inbound flights land at Terminal 8 at JFK Airport. Upon landing, the overseas passengers will follow a process to clear immigration and customs before they collect their baggage and exit the airport.
- Immigration: Passengers follow the signage to the Arrival Levels for immigration processing. Eligible international passengers can use Automated Passport Control (APC) kiosks to expedite clearance. The immigration process may take 20 minutes to 1.5 hours, depending on the passenger’s flight volume.
- Baggage claim: After you clear immigration, the baggage claim at JFK is located at Level 1. Carousels 5-8 are designated for Royal Jordanian passengers to pick up their luggage. Check the display screens to learn about the assigned carousel for your arrival flight.
- Customs: After you collect your bags, go through customs, which is located after security at Level 1, Arrival/Connecting Tunnel. Customs officers may inspect carry-on or checked baggage. Please note that you may be charged a duty or a tax for items exceeding the 10,000 USD exemption limit.
Check out the list of all airlines that operate at JFK Airport.
Services and Amenities at Royal Jordanian’s Terminal at JFK Airport
Royal Jordanian passengers flying through JFK Terminal 8 can access spacious check-in counters, automated self-service kiosks, and priority boarding for eligible passengers. Once past security, passengers can access free WiFi, retail outlets, and duty-free shopping.
Royal Jordanian Business Class passengers and frequent flyers can enjoy lounge access, operated by American Airlines. Additional amenities include currency exchange, ATMs, pet relief areas, and baggage assistance counters:
| Free Wi-Fi | Charging stations at multiple seating areas |
| Currency exchange counters | Multiple ATMs |
| Nursing rooms | Family restrooms |
| Accessible restrooms | Power outlets and USB ports |
| Water bottle refill stations | Rotating public art installations |
| Baggage wrapping service | Porter services |
| Dedicated car rental booking desk | Mail drop box |
| Dedicated smoking zones in outdoor areas |
Lounge Access for Royal Jordanian Passengers at JFK Airport
Being a codeshare agreement partner with American Airlines, Royal Jordanian passengers can access the Chelsea and Soho lounges operated by American Airlines and British Airways. The lounge is located on Level 4 and offers free access to:
- Royal Jordanian Crown Class (Business Class) passengers
- Royal Club Gold and Platinum members
- Oneworld Sapphire and Emerald members
Read our detailed guide on the lounge available at JFK Airport.
Pet Travel & Special Assistance at Royal Jordanian’s Terminal at JFK Airport
Royal Jordanian passengers traveling with pets can access two pet relief areas at Terminal 8. One is located outside security at Level 3. The other one is located near gate 38, after security at Level 3. Passengers traveling from JFK must reserve the pet travel up to 48 hours before departure.
When it comes to special service, the Royal Jordanian customer service team at JFK assists passengers with wheelchair service and guides hearing/visually impaired passengers. The airline assists with the following services:
- Passengers require a stretcher or a wheelchair on board.
- Medical oxygen on board.
- Any passenger who needs medical attention and/or special equipment to maintain their health during the flight.
- Dedicated support for passengers with complicated fractures.
- Check-in and boarding assistance for passengers with complete loss of sight or hearing.
- Special assistance for passengers with Intellectual disability/cerebral palsy
- Pre-reserved seating assistance.
- Wheelchair for ramp, stairs, and cabin.
- Service animals traveling with passengers are accepted on board.
- Navigational and boarding assistance for elderly passengers and pregnant women.
Ground Transportation from JFK Airport
For Royal Jordanian passengers looking for JFK ground transportation options, they can access AirTran JFK from Terminal 8, which is located at Level 3. It offers affordable, easy access to subway lines and the Long Island Rail Road that connects to anywhere in New York and beyond.
To access the NYC yellow taxis, the designated pickup point is located outside Terminal 8. The rideshare stand is located at Lot 66 and is accessible via free shuttle service from Terminal 8.
Parking Options for Royal Jordanian Passengers at JFK
Red garage parking is available at Terminal 8. Prebooking options are available, but seats are limited. The red garage parking is available for 1-2 hours parking up to 24 hours.
For parking a vehicle for 30 days or more, contact ABM (718) 244-4168 upon arrival at JFK Airport. Premium parking space is available at Terminal 8 cursive which offers the closest access to the Departure and Arrival Levels.
There is a dedicated space reserved for passengers with reduced mobility at JFK Airport. For more details, refer to our JFK Airport parking guide.
Royal Jordanian Customer Service and Support at JFK Airport
Royal Jordanian operates customer service desks at Level 3, Departure Area, and Level 1, Arrival Area. The service is available 24/7, where passengers can rebook, cancel their flight, or seek assistance during flight delays and other disruptions.
For arriving passengers, the Royal Jordanian customer service desk assists passengers with lost/delayed baggage and hotel reservations, and offers boarding assistance related to connecting flights:
| Customer Support Desk: | Departures Hall, Terminal 8 |
| Operating Hours: | 24/7 |
| Contact Number: | 1-212-716-0430 |
Map of Royal Jordanian’s Terminal at John F. Kennedy International Airport (JFK)
Royal Jordanian passengers can access the interactive map of the departure and arrival terminals. It assists passengers in navigating key areas like check-in counters, security checkpoints, gates, ground transportation, baggage claim, shopping, dining, and other essential services.
Royal Jordanian at Terminal 8 of JFK Airport offers a comfortable travel experience with modern facilities, streamlined check-in, and dedicated boarding lanes for its passengers. JFK Terminal 8 offers access to the premium shopping and dining experience alongside lounge access for an elevated experience.
Whether you’re departing or arriving, understanding the terminal’s layout, its services and amenities, and transportation options will help you navigate with ease and save your valuable time at JFK Airport. For additional information and to verify your booking details, you can contact the aforementioned customer service number.
FAQs
Royal Jordanian operates from Terminal 8 at John F. Kennedy International Airport for both arrivals and departures.
Yes, eligible passengers can access the Chelsea, Soho, and Greenwich Lounges, which are operated by British Airways and American Airlines. These lounges are located at JFK Terminal 8.
Contact Royal Jordanian at +1-212-716-0430 (U.S.) or +962-6-5100000 (Global). The U.S.-based number can be reached 24/7 a week.
The Royal Jordanian Airlines baggage claim area is located in Terminal 8 on the Arrivals Level. Carousels 5-8 are dedicated to Royal Jordanian passengers.